NinjaOne Connector

NinjaOne and Jira,
in sync.

NinjaOne alerts and tickets in Jira and JSM, created automatically. Filter out the noise and create only what matters.

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NinjaOne
server-01
HealthyUnhealthy
Windows Server 2022
Acme Corp
Disks
Volume C:310 GB of 500 GB
62% used190 GB free
Condition: OKCondition: Triggered
Free space on C: below 15%
Monitoring1:00 PM
Jira
NinjaOne Alerts/
NA-32
Low disk space on server-01
Description
Free disk space has dropped to 10%.
Severity:Major
Device:server-01
Organization:Acme Corp
Triggered:Nov 3, 2026, 1:00 PM
Open device in NinjaOne
DETAILS
ReporterNinja
PriorityHighest
CreatedNov 3, 2026

Filter the noise before it reaches Jira.

Only the alerts that matter make it to Jira.

One outage, one work item

When the same alert hits several devices at once, you can have them share one work item instead of one per device.

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server-01
server-02
server-03
server-04
server-05
NA-325 DEVICES
Device offline on 2+ devices
Critical · Acme Corp

Don’t ticket every blip

Give new alerts a few minutes to clear on their own. Only the ones still active after that become work items.

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Wait before creating5 minutes
Device offlineserver-01
5:00
NA-43
Ping timeoutprinter-02
0:45
CLEARED
CPU above 85%ws-114
2:15
CLEARED

Set the bar for what gets in

Skip alerts by severity, priority, organization, device type or condition.

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CRITICALserver-01
MAJORserver-03
MINORws-114
MODERATEws-031
MINORprinter-02
NA-41Device offlineCRITICAL
NA-42Low disk spaceMAJOR
SKIPPED
ws-114 · CPU above 85%
ws-031 · Memory above 70%
printer-02 · Ping timeout
OPENRESOLVED
Front desk printer offline
#1042 · Acme Corp
DL
Dana Lee9:02 AM
Offline since this morning.
Status changed to Resolved
from Jira
IN PROGRESSDONE
TO DO
IN PROGRESS
DONE
NA-51
Front desk printer offline
AssigneeSOSam OrtizPriorityMediumDeviceFRONTDESK-PCNinjaOneTicket #1042

Ticket sync

Resolve tickets without leaving Jira.

Turn on ticket sync, and NinjaOne tickets arrive as work items. Your comments and status changes flow back automatically.

How ticket sync works

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