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Documentation

START HERE

  • Set up the app
  • How it works‹
    • Alerts that were already active

SETTINGS

  • Where should new work items go?
  • Which NinjaOne alerts should create work items?‹
    • Grouping alerts from several devices
    • Patch failures
  • What should new work items contain?‹
    • Summary and description
    • Label and priority
  • What happens after a work item is created?‹
    • When the same alert happens again
    • When an alert clears
    • Back in NinjaOne
    • Counting repeats

MORE FEATURES

  • Sync NinjaOne tickets
  • Keep NinjaOne devices in Jira Assets
  • JSM Operations alerts

HELP

  • Finding NinjaOne work items
  • Who can manage the app
  • Your data
  • Fix a problem‹
    • Disconnecting and reconnecting
Documentation

Everything you needto bring NinjaOneinto Jira.

How to set up the app, what each setting does, and what to do when something goes wrong.

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